Frequently Asked Questions

You can join Zoetis Petcare Rewards by creating an account online here or through our fully featured pet care app, The Pack, available on iOS and Android.

Zoetis Petcare Rewards is a program designed to help keep your pets at their best. By purchasing eligible Zoetis products, you’ll earn points that can be redeemed for a variety of amazing Rewards, including a Petcare Rewards Card to spend on products or services at your veterinarian. As you earn more points, you can reach new tiers that unlock unique perks and extra ways to earn. For more information or to sign up, check out our Petcare Rewards page.

Upload a photo of your invoice online here or in our app within 30 days of purchasing qualified Zoetis products. All eligible products from a single invoice should be submitted at the same time. Our team will review your submission and either approve or deny your submission within five to seven business days.

The points you can earn will vary based on the product and the amount you purchase. Check out our Ways to Earn page for the exact point values of each product. You can also earn points on special promotional offers as they become available. As you level up to higher tiers, you’ll earn more points per submission based on your tier multiplier.

10 points = $1 in value when redeemed in our Rewards Store.

When submitting your invoice, make sure the image clearly includes:

• Date of purchase
• Your name
• Your pet’s name(s)
• Product name(s) as well as quantity and dosage

All eligible products from a single invoice should be submitted at the same time. You can submit multiple images for the same invoice if needed.

You’ll receive an email confirmation after submitting your invoice. Your submission status can also be checked in the “Activity” section online or in our app, The Pack. You’ll receive an email notification once your submission is approved.

An invoice submission can be denied for a few different reasons:

• The invoice image you provided was not clear enough or was missing necessary purchase details.
• The product quantity or dosage you entered did not match what was shown on your invoice.
• Your invoice wasn't submitted within 30 days of your purchase date.
• Multiple invoices were submitted. Invoices for purchases made on different dates must be submitted separately.

If your invoice was denied, use this list to make sure you resubmit correctly!

Yes, Redeemable Points expire 15 months after they’re earned for Bronze and Silver tier members. Points earned as a Gold member do not expire. We’ll send reminders to redeem your points before they expire.

Points are non-transferable and may not be sold or used as a gift to another member.

Zoetis Petcare Rewards is open to U.S. and U.S. territory residents who are at least 18 years old.

Zoetis Petcare Rewards has three tiers: Bronze, Silver, and Gold. All new members start at Bronze and can progress to higher tiers by earning points. Silver and Gold tiers offer point multipliers (and other fun perks) that make it easier to earn even more points on each submission.

Your Membership Year is unique to you and begins the day you sign up, resetting annually on that date each following year. During each year, you can reach higher tiers by earning the required amount of Tier Points (which are earned via approved invoice submissions). If you level up to Silver or Gold Tier, you’ll retain it for the remainder of your current Membership Year and the following Membership Year, giving you plenty of time to enjoy its point multipliers and other perks.

Once a membership year ends, however, your Tier Points will reset, and you’ll start from zero at the beginning of your next year.

Every time you earn points, they’re applied towards your Tier Points total which accrues over the course of your membership year. Once you earn enough Tier Points for a new tier, you’ll automatically level up and be notified. At the start of a new Membership Year, Tier Points reset to zero – so make sure you monitor your progress before a year ends!

Tier Points don’t affect your redeemable points balance (which does not reset each year), and redeeming points in the Rewards store won’t affect your Tier Points total.

• Bronze: 0-324 Tier Points
• Silver: 325-649 Tier Points
• Gold: 650+ Tier Points

Tier Points reset at the end of each Membership Year.

You can check out the perks for each tier here.

You need 100 Redeemable Points for a Petcare Rewards Card. After you receive it, you can continue to reload it for 100 points or more as many times as you like.

Your Zoetis Petcare Rewards Card can be used at any veterinary practice in the U.S. to help pay for any product or service they offer, even non-Zoetis products. You can reload your Petcare Rewards Card with more funds as you earn more points.

Once your Petcare Rewards Card has shipped or funds have been loaded, you’ll receive a confirmation email. Please allow two to three weeks for your card to be delivered.

Expect any items redeemed in the Rewards Store to take two to three weeks to arrive.

Returns are eligible for damaged or defective items within 30 days of receiving them. All other sales are final.

If you have a question or would like to initiate a return, please contact customer support.

Your Petcare Rewards Card is valid for three years from the date it’s issued. The expiration date is printed on the card, so it’s easy to remember. Once it expires, any remaining funds left on the card will be lost. We’ll send reminders before your card expires to spend any remaining funds at your vet, and we’ll make it easy to redeem for a new card when your old one expires.

Once your points are redeemed to a Petcare Rewards Card, they can no longer be used in the Rewards Store or donated online.

This usually happens if the image is out of focus, blurry, or poorly lit. But this is an easy thing to fix. The information we need to clearly see is:

• Your name
• Your pet’s name
• Rewards-eligible product(s)
• Dosage amount and quantity of each product
• Purchase date

Take another photo of your invoice, making sure that all of this information is in the frame, well-lit, and, most importantly, in focus. Remember you can even upload multiple images if you need. Go ahead and resubmit it!

It’s easy for things like this to slip our minds, but unfortunately, we can’t accept submissions for purchases made more than 30 days ago.

Remember that the date you purchased the product counts as day one, so if you made your purchase on July 1st, then July 30th is the last day you can submit your invoice.

We apologize if there was any confusion, but going forward, we’ll be happy to Reward you for your purchases submitted within the 30 day window!

We can’t accept a submission that includes multiple invoices from separate transactions—each invoice has to go through its own submission process. If you do have multiple invoices, just complete their submissions one by one.

Keep in mind, that if there are multiple Rewards-eligible products on a single invoice, then they don’t need to be submitted separately.

Go ahead and resubmit each individual invoice on its own before the 30-day window expires, and we’ll be happy to Reward you!

It’s very important that we verify a couple of important pieces of information about your purchase, whether you purchased the product from your vet or another vendor. Make sure we can clearly see:

• Your name
• Your pet’s name
• Rewards-eligible product(s)
• Dosage amount and quantity of each product
• Purchase date

Take another photo of your invoice, making sure that all of this information is in the frame, well-lit, and, most importantly, in focus. Remember you can even upload multiple images if you need. Go ahead and resubmit it!

Perhaps a spouse, family member, or friend made the purchase on your behalf. Or you may have a new pet that you need to add to your account. We know these are very normal things to have happen. Unfortunately, we do need to have the correct Rewards member name and pet name on the invoice.

Going forward, make sure all your pets are added to your account before submitting your purchase, and be sure that the transaction is made in the name listed on your Rewards account.

We’ll be happy to Reward you for your future purchases!

It’s important that the product quantity and product dosage that you enter match exactly what’s on your invoice. Why? Because the quantity and dosage determine the number of points you’re eligible for. We know those details can get mixed up sometimes, especially if there’s multiple eligible products on your invoice. 

As an example, if you purchased a six-month supply of pest protection for a small pet size, make sure you don’t enter a twelve-month supply for a large pet size in your submission.

Go ahead and resubmit your invoice, double-checking that everything you enter matches what’s listed on your invoice, and we’ll be happy to Reward you!

The Caregiver feature allows you to share access to your account and your pets with someone else. Once connected, Caregivers can easily switch from their account to yours and have the full toolset of The Pack at their disposal to help keep your pets on track.

Caregivers can view all your pets and their information, and submit invoices for Rewards. Caregivers can’t view or edit your personal information, add or edit your pets, redeem your Rewards points, change your password, add other Caregivers, or delete your account.

Yes. To become a Caregiver, they must create their own Zoetis account (or log-in) using the email address you sent the invitation to. They'll maintain their own separate account but can easily switch into viewing yours.

No. Caregivers can view your pets and add health and activity entries for them, but they cannot edit pet profiles, add new pets, or remove existing pets from your account.

Not yet—when you add a Caregiver, they get access to all pets on your account, including any pets you add in the future. You cannot select individual pets to share.

Yes. Caregivers have full visibility into your pet's history, including all past invoice submissions from before they became a Caregiver.

You can see all invoices they submit in your “Activity” section, but there's no way to filter by who added what. All entries appear the same whether you or your Caregiver created them.

You can be a Caregiver for up to 10 different accounts. If you reach this limit, you'll need to remove access to at least one account before accepting a new invitation.

Tap "Caregivers," on your dashboard or profile section and select the person you want to remove, and tap "Remove Access." This immediately ends their access to your account. As a Caregiver, you can remove your own access the same way. Both parties will be notified if either removes the other.