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Frequently Asked Questions

Have questions? Take a look at the most common ones.

How does the program work?

Zoetis Petcare Rewards is a new program which allows members to earn points on eligible purchases of RIMADYL, REVOLUTION, Simparica, Proheart 6, Paradyne and CONVENIA. Points can be redeemed for a reloadable Zoetis Petcare Rewards Visa® Prepaid Card. This card can be used to pay for any product or service at a veterinary practice.

Who is eligible to participate in the program?

Zoetis Petcare Rewards is open to U.S. residents who are at least 18 years of age.

Is there a membership fee/cost associated with the program?

No. Membership in the program is free and no initial purchase is required to sign up.

How can I register for the program?

Registration is simple. You can visit zoetispetcarerewards.com and click on “Sign Up” to get started.

What product purchases qualify for this program?

You can earn points after making an eligible purchase of: RIMADYL, REVOLUTION, Simparica, ProHeart 6, or CONVENIA.

Where can I buy eligible products?

You can buy these products from your veterinary practice.

How do I earn points?

To earn points, simply make a qualifying purchase and enter purchase details on zoetispetcarerewards.com. You will need basic purchase information and upload a valid proof of purchase.

How many points can I earn on each purchase?

The points you can earn will vary. You earn points based on which product(s) you buy and the amount of each. Please visit www.zoetispetcarerewards.com/offers for exact product offers and points values by product and amount.

How do I redeem my points for rewards?

Visit www.zoetispetcarerewards.com to redeem points for your reward, a Zoetis Petcare Rewards Visa® Prepaid Card. A minimum of 100 points is required before ordering your first card and for subsequent reloads. The reloadable Visa Prepaid Card may be used to pay for any product or service at your veterinary practice. As you earn more points, you can redeem for additional dollars on your card. These dollars will be electronically loaded to your current card.

What can I spend these rewards on?

You can spend your rewards on ANY product or service at your veterinary practice.

How do I upload my invoice?

You can take a picture or upload a file in one of the following formats: .jpg, .jpeg, .png, or .gif. Although digital upload is always faster and preferred, there is an option available to submit invoices via fax. Please note, although we can accept offline forms, a user must be a registered Zoetis Petcare Rewards member. Click here to download the offline submission form.

How do I order a reloadable Zoetis Petcare Rewards Visa® Prepaid Card?

Once you’ve earned 100 points, or $10 in rewards, you can order a reloadable Visa Prepaid Card through your dashboard. Please allow up to three business days for processing. You will receive an email with tracking information once your card has shipped.

How do I reload my reloadable Zoetis Petcare Rewards Visa® Prepaid Card?

You can load additional dollars to your Visa Prepaid Card by visiting www.zoetispetcarerewards.com. A minimum of 100 points is required before redeeming for additional dollars on your Visa Prepaid Card. All card reloads may take approximately 3 to 5 business days to be processed.

How do I check my current points balance?

You can always review your points balance on your Zoetis Petcare Rewards Dashboard. Just sign into your account at www.zoetispetcarerewards.com.

Do points or rewards expire?

Yes, points expire 15 months from the first date of inactivity on a member’s account.

Can I transfer my points to another person?

No, points are non-transferable and may not be sold or used as a gift to another member.

I used to be a member of Rimadyl Rewards – will my unused points transfer to this program?

Yes. Any unused Rimadyl Rewards points will transfer to your Rewards Bank by March 2018.

Can I add rewards to my existing Rimadyl Rewards Card?

No. Any remaining funds on your Rimadyl Rewards Card will not transfer. Funds will remain active until your card has been depleted or expires. Once eligible, you can order a reloadable Zoetis Petcare Rewards Visa® Prepaid Card to continue saving at your preferred veterinary practice.