Zoetis Petcare Rewards: Program Terms and Conditions

Acceptance of Terms

Zoetis Petcare Rewards Program (the “Program”) is a loyalty program offered by Zoetis to customers of its Companion Animal products. These terms and conditions form the agreement (the “Agreement”) between each customer that participates in the Program (referred to herein as a “Member”) and Zoetis US LLC (collectively with its parent company, subsidiaries, and affiliates, the “Company”). By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies, and procedures of the Program set forth in this Agreement. Zoetis reserves the right, to be exercised in its sole discretion, to suspend or disqualify Members who have violated any of the terms and conditions of this Agreement. Zoetis reserves the right to change the terms or conditions of the Program, in whole or in part, and to terminate the Program or a Member’s membership in the Program at any time for any reason without prior written notice.

Details about the Program are available at ZoetisPetcareRewards.com (the “Program Site”), a site owned, operated, controlled, maintained, or otherwise administered, by the Company. Member’s use of the Program Site is also governed by the Program Site’s Terms of Use. Each Member is responsible for remaining knowledgeable on, and in compliance with, the Program Site’s Terms of Use.


The Program is open to U.S. residents at least 18 years of age except where prohibited or restricted by law. All federal, state and local laws and regulations apply. Membership in the Program is free and no initial purchase is required. Program membership is only available to individuals. Program membership is not available to corporations, limited liability companies, businesses, charities, partnerships, enterprises, or any other entity.

Earning & Redeeming Points

Members of the Program are able to earn Points on purchases of participating Zoetis Companion Animal products from authorized participating veterinary hospitals, clinics and home delivery partners. Points are not valid unless earned strictly in compliance with the requirements as established and intended by the Company, and Member shall not attempt to earn Points by any unauthorized, improper, or fraudulent means (including, without limitation, by using any script, bot or other automated means) that only simulates compliance with the applicable requirements.

In order to redeem Points, Member must complete the Receipt Upload process on the Program Site, providing all required information and a copy of his/her proof of purchase (e.g., receipt or invoice) for validation. All information provided by Member as part of the Receipt Upload process must match the details featured on his/her proof of purchase, including:

  • Pet’s name;
  • Participating Zoetis product name;
  • Product details (dosage, strength, quantity); and
  • Purchase details (date, name of veterinary hospital, clinic* or home delivery partner)

*By selecting a veterinary hospital, clinic or home delivery partner, Member hereby authorizes the veterinary hospital, clinic, or home delivery partner selected by Member to view Member’s proof of purchase in its Program dashboard, along with information Member has provided that allows the selected veterinary hospital, clinic, or home delivery partner to identify Member’s pet (including, without limitation, pet’s name, age, breed, gender, and species).

Receipts must be submitted within 60 days of purchase date. Members can purchase participating products for multiple pets on the same receipt or invoice.

Member should not alter the proof of purchase in any way. Changes to the proof of purchase may result in delay or disqualification. Receipts will not be accepted from retailers, online pharmacies, or from unauthorized home delivery partners.

Authorized Home Delivery partners are as follows:

  • VetSource
  • Vets First Choice

Purchases of REVOLUTION® from VetSource, Vets First Choice, and VIP Petcare are not eligible for Program offers. All other participating brands are eligible.

Online submissions are preferred. Details for how to submit a proof of purchase via fax (vs. via the Program Site) can be found at ZoetisPetcareRewards.com.

Subject to any applicable terms and conditions on the Program Site, the information on your proof of purchase is and will be deemed non-confidential and the Company shall have no obligation of any kind with respect to such information.

All Points will be awarded to Member’s Program account (“Account”) within 5 business days after the Receipt Upload has been fully completed and the purchase has been validated. Points expire 15 months, or 450 days, from the first date of inactivity on the Member’s Account. Points are non-transferable and may not be sold or used as a gift to another Member or third party.

Each participating product has an assigned Points value that translates to a specific dollar amount per the offer details outlined on the Program Site. The Company may, at any time and without notice, change, eliminate, or terminate the Point earning and redemption procedures and offerings. The Company, at its discretion, may not show the full list of redemption details for each product on marketing materials.

Rewards Debit Card

Member is able to order a reloadable Rewards Debit Card, to be issued in the form of a Visa Prepaid card (“Card”) through the Account on the Program Site once he/she has earned at least 100 Points to hit the redemption threshold of $10.00. Card cannot be ordered by Member until this threshold is reached. After threshold is met, Rewards can be redeemed in increments of 50 Points, with a value of $5. Member will receive an email with tracking details for his/her Card approximately 3 business days after the order of the Card has been submitted by Member.

Member can load additional dollars to his/her Card on a recurring basis, as he/she earns at least 100 Points to hit the redemption threshold of $10.00. All Card reloads may take approximately 3 business days to be processed.

Immediately after dollars have been loaded by Member to the Card (either at the initial order or a reload), Points and corresponding dollars balance will be deducted from Member’s Account. Once dollars are loaded to the Card, Points cannot be credited back to Member’s Account.

The Company reserves the right to refuse issuance of a Card to any Member who does not follow the enrollment procedures. Member should promptly notify the Company of any changes to Member’s personal information such as name, address, telephone number, and email address either by visiting the Program Site or by calling a Customer Service representative at 855-749-7274, Monday – Friday 8am – 5pm EST.

Using the Card

Use your Visa Prepaid card at select merchant types where Visa debit cards are accepted in the United States and U.S. Territories. Card can be used at authorized participating veterinary hospitals, clinics and home delivery partners towards the purchase of any product or service. Use of the Card is not eligible for cash back. Card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The Card expires 36 months from the date of issue. You will not have access to funds after expiration. For Card inquiries, call 866-230-3809, Monday – Friday 8am – 5pm CT.

Any fraudulent or unauthorized use of the Card by Member is strictly prohibited, and may result in Member’s termination or disqualification from the Program. The Company reserves the right to suspend or cancel any Card for which it has incomplete, inaccurate, false or fictitious personal information or for which the Member is not in good standing. In the event the Company cancels Member’s Card, or terminates the Program or Member’s membership in the Program for any reason, all Points earned in Member’s Account will be forfeited.

Member Information & Communications

Each Member is solely responsible for maintaining the confidentiality of the access credentials and other information in connection with his/her Account, and will be solely liable for any and all activities under the Account. Member shall be responsible for keeping all Account information up-to-date. Member agrees to notify the Company immediately of any unauthorized or fraudulent use of Member's Account or any other breach of security or data privacy.

By participating in the Program, Member agrees to allow the Company to communicate via mail, email, third-party websites and through other channels. The Company may use these channels to communicate Member Account status, notify Member when he/she is eligible for a reward, communicate Program changes, offer special Member promotions, coupons, information and offerings that the Company believes may be of interest to Member, and more. Members who choose to opt-out of all Company marketing communications will receive only messages related to their Program Account. Member information will be protected in accordance with the Zoetis Privacy Policy.

Program Site and Third Party Sites

The Company does not guarantee that the Program Site will be operating or accessible at any given time. Member should expect that the Program Site will periodically be taken off-line for maintenance, content and design updates, and other alterations that may make it unavailable. Company does not represent or warrant that the Program Site is compatible with Member’s hardware or software applications or browsers.

The Program may permit Members to access the Program from, and to link from the Program to, other websites on the Internet, including, without limitation, the website affiliated with the Company and its partners or other resources located on servers that are not maintained or controlled by the Company. Company is not responsible for the content of any such referenced websites or for the availability of, or access to, such websites. Member acknowledges and agrees that the Company is not responsible for, and does not make any warranties or representations of any kind regarding, the accuracy, legality, appropriateness or any other aspect of the content or function of such websites. The inclusion of any such link does not constitute or imply endorsement or recommendation of the website by the Company or any association with its operators. Additional or different terms and conditions may apply when Members are accessing and using such other websites. Access to other websites linked to the Program Site is at Member’s own risk, and the Company disclaims all liability with regard to Member’s access to such linked sites, or arising from the content or information contained therein.

Non-Company Program Affiliates

Any dealings by Members with advertisers, vendors and other third parties (referred to collectively as “Program Affiliates”) via or resulting from the Program, or participation in related promotions, are solely between the Member and Program Affiliate or other third party. The Company is not responsible or liable for any part of any such dealings or promotions between Members and Program Affiliates.

Last Modified:

These Program Terms and Conditions were last modified on December 11, 2017.