Frequently Asked Questions

Have questions about Zoetis Petcare Rewards? We’re here to help.

Zoetis Petcare Rewards is a program designed to help you save on petcare at your veterinarian. Whenever you purchase an eligible Zoetis product, you can earn points to use for rewards (like a Zoetis Petcare Rewards Visa® Prepaid Card) to use at your veterinarian for any product or service.

Zoetis Petcare Rewards is open to U.S. and U.S. territory residents who are at least 18 years old.

No, membership in the program is free, and no initial purchase is required to sign up.

Once registered, you can earn points on purchases of participating Zoetis small animal products from locations with a valid veterinary prescription. To earn points, a member must be registered and submit an eligible invoice within 60 days of purchase. All eligible product purchases from a single invoice should be submitted at once.

Invoices can be submitted by uploading a file from your computer on the program website or taking an image right from your smart phone. Although digital submissions are much faster and preferred, members can also submit invoices via fax or mail with the submission form found here.

Once your submission has been processed, you will receive an email confirmation with status. Status can also be checked by logging into your account and going to your History. Online submissions will take approximately 5 business days for processing. Submissions via the mail or fax form will take up to 6 weeks for processing.

The points you can earn will vary. You earn points based on which product(s) and the amount you purchase. Please visit our Offers page for exact product offers and point values by product and amount. There are also special promotional offers to earn points from time to time.

Once you have at least 100 points available in your rewards bank, you can redeem your points by logging in and selecting the “Redeem Points” option. As you continue to earn points, you can continue to redeem points for rewards on your rewards homepage. You can also opt-in to automatically redeem your points for funds on your Visa Card after 100 points are available in your account in your Account Settings.

You can review your points balance on your rewards homepage after logging in. Immediately after redeeming points for rewards, points will be deducted from your account. To view all your recent account activity, go here.

Yes, points expire 15 months from the first date of inactivity on a member’s account. We will send reminders if your points are at risk of expiring.

Points can be redeemed for funds on a Zoetis Petcare Rewards Visa® Prepaid Card. This Card is restricted for use at veterinary practices and can be used for any product or service at the veterinarian. The Visa Card is reloadable and you can continue to redeem points for funds on your card. Every 10 points equates to $1 value.

You can also choose to redeem some or all of your eligible points as a donation to American Humane’s Pups4Patriots™ Program in support of the Zoetis Petcare K-9 Courage Program. Learn more about K-9 Courage here. American Humane is a 501(c)(3) organization and 100% of your donation will go to American Humane.

Your Zoetis Petcare Rewards Visa Card can be used for any product or service (it’s restricted for use in veterinary practices). The card is reloadable and you can continue to redeem points for funds on your card. To check your card balance, call 866-230-3809 or click here. Your card will expire 36 months after it is shipped.

Once your card has shipped or funds have been loaded, you will receive a confirmation email. Please allow up to 3 weeks for card delivery. The card has no fees for members. If you have not received your Visa Card after 3 weeks or lost your existing card, please contact our support team.

No, points are non-transferable and may not be sold or used as a gift to another member.